In many ways, remote support across the professional/medical sector is a victim of perceptions crossing over from the consumer sector. Many people believe that by opting for in-person support, they are getting the best help possible. When it comes to the world of medical equipment and digital radiography, this isn’t the case at all.
Think of it this way. When it comes to consumer tech, you can find in-person support just about in any town. However, digital radiography often requires a specific set of skills, likely only from the company that you purchased from. This makes it extremely inefficient in terms of time and energy to either bring in a piece of equipment for service or have a tech come out to work on something when you have problems. Instead, the industry has built around top-notch, round-the-clock, remote troubleshooting. This includes workflows and scripts that you can follow, as well as remote monitoring for techs to see issues in real-time. Along with this, you can learn about best practices for your staff to minimize the chance of common issues.
Remote troubleshooting is one of the best ways to ensure that your digital radiography problems are quickly fixed. However, not all providers offer this, so you want to choose wisely. During your search, it’s important that you ask if service will be available 24 hours, or if you need to be transferred based on your needs. Ideally, you want to know before you buy your equipment the quality of remote service that’s available.
At ExamVue Digital X-Ray Solutions, not only is remote support the standard for our digital radiography hardware and software, but we take things to the next level with the 5-5-5 Coverage Program. This plan ensures top protection and support for your equipment for 5 years.